General Information

• Solar Service: Turning solar on or off is billed at $99 for each service.

• All pools are subject to “Spring conditioning” which is billed at $85 (this is chemical replacement due to rain over winter months).

• Service calls start at $125 plus parts and additional labor

• Customers are responsible for maintaining the correct level of water and cleaning baskets/cleaner bags between services to maintain proper circulation and prevent equipment failure.

• Pools with leaks will incur an additional chemical charge. Leaks can eventually damage the ground surrounding the pool. We are happy to provide you with the name of a leak detection company if requested.

• We reserve the right to call off service due to severe weather for the safety of our team. This includes heavy rain, thunder and/or lightning, hail or snow storms, heavy smoke from fires and excessive wind.

• All Valley Pools is not responsible for:

  • Cleaning/removal of excess oil or mineral deposits

  • Removal of excess debris or damage done due to vandalism

  • Pets - we love our furry friends! But sometimes they don’t like having us in their space. If that’s the case, or if you’re concerned about your furry buddy running away, we ask that pets be kept indoors while we are servicing your pool.

• Maintenance Consent allows our clients to pre-authorize a set dollar amount for minor repairs, parts or special maintenance to avoid having to play tag for simple jobs. If a job ends up being more than the amount set, your technician will reach out to you for approval. Maintenance consent can be changed or cancelled at any time by contacting our office. Please let your technician know if you’d like to use this service.

• We often take photos of our work for our website and reference. We do not include addresses or people to maintain your privacy. If you prefer we do not post photos of your pool on our website, please let your technician know.